Lark Brings Collaboration to Teams at PT Transcosmos Indonesia

BPO (Business Process Outsourcing) is not a new term, but for many large and consumer-oriented businesses worldwide, BPO services have become extremely important. BPO helps improve efficiency, better manage resources, and enables rapid expansion and deployment worldwide.

Indonesia is quickly becoming a hub for BPO services, with a domestic industry worth nearly US$2 billion. One of Indonesia's leading businesses in the BPO sector is PT Transcosmos Indonesia. This organization provides integrated services such as Contact Center Services, Social Media Management, Digital Marketing, and Commerce Solutions. Electronic Commerce.

As the business grew, PT Transcosmos Indonesia sought a collaboration service to improve efficiency and enable teams to communicate more effectively on a single platform.

CHALLENGE

Before using Lark, Transcosmos used separate enterprise collaboration tools, including Zoom, Whatsapp, and Gsuite. This leads to inefficiencies in collaboration and communication as teams have to migrate applications and learn to use new systems.

ADVANTAGES OF LARK

Lark has improved critical aspects of Transcosmos' internal communication and collaboration processes by integrating essential business tasks such as reporting, scheduling, and chatting in one powerful digital platform.

Thanks to Lark Docs, reporting is simplified and easier to manage with one-click sharing and group editing.

Lark Messenger also helps the PT Transcosmos Indonesia team communicate more effectively by enabling quick and efficient chats creating groups and support centers for all types of rich text.

Lark also helps Transcosmos Indonesia collaborate better remotely, allowing cross-functional teams to share important documents, connect via chat or video conference, and more.

RESULT

• Enhance collaboration between teams.

• Meetings have a more substantial influence

• Reduces scheduling problems

• Communication between departments is more effective

• Employees are better organized

• Report more efficiently with Lark Docs

COOPERATE WITH BAYLARK.VN

For businesses in Vietnam that want to improve collaboration and project management capabilities, like PT Transcosmos Indonesia, Baylark.vn provides consulting solutions, installation support, and optimization of Lark Suite. With expertise and experience, Baylark.vn will help your business take full advantage of the benefits from Lark Suite, thereby improving workflow and promoting business success. Contact Baylark.vn for more information and advice on how Lark can contribute to the development of your business.